Frequently Asked Questions

Every order from Personal Hygiene and Intimate Wellness ships inside a plain brown box with no product name, no logo and no description printed anywhere on it. The shipping label carries your name, address and phone only. The invoice inside describes the contents as "wellness items". Our delivery agents are not told what is in the parcel.

No. We stock over-the-counter items only — the ones a pharmacist can hand you without a prescription. If an item ever needs a prescription it is clearly marked on the product page and cannot be added to the cart.

Everything comes from a licensed importer or manufacturer, is stored below 30°C, and ships with at least twelve months of shelf life remaining. The batch number and expiry are printed on the pack you receive, and we keep the import documents for every supplement shipment — ask and we will send you the paperwork for your batch.

Sealed items can be returned within seven days if the seal is unbroken. For safety and hygiene we cannot accept a return once a medicine strip, a hygiene product or an intimate item has been opened — that is standard pharmacy practice everywhere. A wrong or damaged item is always replaced free.

Yes. The Intimate Wellness aisle is for adults aged 18 and over, and you will be asked to confirm your age before it opens. Please do not order these items for anyone under 18.

Yes. Call or WhatsApp the care desk on the number in the footer between 9am and 9pm and we will talk you through the difference between two blood pressure monitors, or which glucose meter strips stay cheapest to refill. We would rather you bought the right one once.

Yes. We deliver cash on delivery to all 64 districts. Inside Dhaka the charge is ৳60 and delivery takes 24 hours. Outside Dhaka it is ৳130 and takes 2-4 working days. Orders above ৳2000 inside Dhaka ship free.

Yes. Our delivery partners allow you to open the parcel and check the product before you pay. If it is not what you ordered, simply refuse it.

Not yet. We currently deliver only inside Bangladesh. International shipping is planned for 2026.

Absolutely. Call or WhatsApp +880 1710-000000 between 9 AM and 9 PM. Our team can place the order for you and send a confirmation SMS.

Our office and pickup point is at House 42, Road 11, Banani, Dhaka 1213. You are welcome to visit between 10 AM and 7 PM, Saturday to Thursday.

Every batch we sell is lab tested before bottling — honey for sucrose, moisture and HMF, oils for free fatty acid and thymoquinone, turmeric for curcumin. The report number is printed on your label, and you can request the full PDF from our support team any time.

Keep the jar closed at room temperature away from direct sunlight and always use a dry spoon. Honey does not need refrigeration and will keep for years. Crystallisation is natural, especially with mustard honey.

Because our cost is higher. Real bilona ghee needs 30 litres of milk per kilogram. Real Sundarban honey is collected in a two week window by licensed hunters. When someone sells these at half our price, something in that chain is not what it claims to be.

Record a short unboxing video and contact us within 48 hours on WhatsApp. We will replace the item or refund you in full, including delivery charges. No arguments.

For hygiene and safety reasons we cannot accept returns on opened food products unless there is a quality issue. If something is wrong with the product, contact us with photos and we will make it right.