Return & Refund Policy

Return and refund policy

You can return if

• The product arrived damaged, leaking or broken
• You received the wrong item or wrong quantity
• The product is past or near its expiry date
• There is a genuine quality problem with a sealed product

How to claim

Record a short unboxing video, then message us on WhatsApp at +880 1710-000000 within 48 hours of delivery with your order number. We will arrange a replacement or a full refund including delivery charges.

What we cannot accept

For food safety reasons we cannot take back opened food items unless there is a quality defect. Change of mind after opening a sealed jar is not covered.

Refund timeline

bKash, Nagad and Rocket refunds are processed within 3 working days. Bank transfers take 5-7 working days.